咨询热线:010-67864390
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热线:010-67864390
地址:北京市大兴区瀛海镇瀛海工业园瀛瑞路6-5号
售前,售中,售后服务承诺

售前服务 

1. 为了积极配合贵方工作需要,利用地域优势、完善的售后服务体系和优良的售后服务团队,更好地为客户服务,我司成立了专门的项目小组,在该工程中如有任何与我司产品有关的问题,可随时与之联系,我们将最大限度满足贵方的需要。

2. 为用户提供我司的资质证明及产品相关的鉴定证书。

3. 为用户提供质量保证措施,售后服务方案及近几年产品的销售业绩。

4. 为用户提供产品相关资料:我方为贵方提供全套技术指导及说明书(包括设备的技术性能、技术指标说明书)、测试记录。

售中服务 

1.  按照合同的要求,为买方进厂检验提供一切便利条件。

2.  严格按照合同的要求组织生产、检验、入库和发运。

售后服务 

1. 设备到买方后,若发生技术问题,可拨打技术服务电话(24小时服务电话13811591049)咨询。若未能解决,我方将派遣技术人员24小时内赶赴现场并保证进入现场1小时内解决发生问题或发送新的设备进行更换。

2. 我方产品质量保证期为1年,终身维修。

我公司信号产品已建立“三包”服务体系,并提供培训及服务,以满足用户的需求:

“三包”为:

包退。由于设计、工艺或材料问题而导致的任何产品缺陷,我方无条件退货,造成工程损失时由我方负责赔偿。

包换。由于设计、工艺或材料问题而导致的任何产品缺陷,我方无条件负责更换,造成工程损失时由我方负责赔偿。

包修。在保证期内设备发生故障我方免费维修,免材料费及运输费用;在质量期以外我方有偿维修,只收取材料费及运输费。


Service commitment before sales:

1.In order to actively cooperate with your work and make the use of geographical advantages, sound after-sale service system and excellent after-sale service team to provide the best service for clients, we have set up a special project team. You can contact our project team in the event of any problem related to our products during the implementation of the project. We are committed to satisfying your needs to a great extent.

2.We will provide users with our qualification certificate and product-related certificates.

3.We will provide users with quality assurance measures, after-sale service plan and product sales performance in recent years.

4.We will provide users with product-related information. We will provide detailed technical guidance and operation instructions (including the technical performance of equipment, technical specifications), and test records.

Service commitment in sales:

1.We will provide all conveniences for buyer’s factory inspection in accordance with the contract.

2.We will organize production, inspection, warehousing and shipping strictly in accordance with the contract.

Service commitment after sales:

1. In the event of any technical problem after receiving the equipment, please contact our after-sale service department at +86-13811591049(24-hour service). If the problems cannot be solved, we will immediately send our technical staff to the equipment operation site within 24 hours and ensure to clear the problem within 1 hour or deliver a new equipment for replacement.

2. We offer a one-year warranty period for our products and maintenance for life.

We have established a sound guarantee system of after-sale service for our signal products and will provide training to meet users’ needs.

We have established a 3R guarantee system for signal products:

Refund: For any product defects due to our design, technique or material problems, we will unconditionally refund the product and make compensation for project loss.

Replacement: For any product defects due to our design, technique or material problems, we will unconditionally replace the product and make compensation for project loss. 

Repair: If our signal equipment goes wrong during the warranty period, we will carry out repair free of charge. For signal equipment out of warranty period, we will provide compensable repair service with only material and transportation costs paid.

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